7-2 Ol633

OL 663 Milestone Three Guidelines and Rubric
Review the case study “Alaska Airlines: Navigating Change” and then complete the following: (a) State what actually occurred in the case regarding Kotter’s steps
5 and 6 of empowering employees for broad-based action and generating short-term wins, and (b) reflect on what you think should have been done in the
change effort regarding those two steps. State your reflection as recommendations to implement Kotter’s steps 5 and 6.
This milestone will help you build Section II parts E and F of your final project.
E. Enable Action by Removing Barriers
1. Identify the forces, barriers, and hindrances to the organizational change effort, and describe each.
2. How can resistance be recognized? How will you eliminate resistance or mitigate its impact on the implementation of the change plan?
3. Describe actions that will enable and empower employees to help drive the change effort.
F. Generate Short-Term Wins
1. Determine how you will generate short-term wins. How will you reward these wins?
2. What can be gained from short-term wins? Support your response.
Guidelines for Submission: Your paper must be submitted as a 3–6-page Microsoft Word document with double spacing, 12-point Times New Roman font, oneinch margins, and at least three sources cited in APA format.
Critical Elements Exemplary (100%) Proficient (90%) Needs Improvement (70%) Not Evident (0%) Value
Change Plan: Forces,
Barriers, and
Hindrances
Meets “Proficient” criteria, and
description is exceptionally
clear and contextualized
Identifies the forces, barriers,
and hindrances to the
organizational change effort
and describes each
Identifies the forces, barriers,
and hindrances to the
organizational change effort,
but does not describe each
Does not identify forces,
barriers, and hindrances to the
organizational change effort
20
Change Plan:
Resistance
Meets “Proficient” criteria, and
description is exceptionally
clear and contextualized
Describes how resistance can
be recognized and determines
how resistance can be
eliminated or mitigated
Describes how resistance can
be recognized, but does not
determine how resistance can
be eliminated or mitigated
Does not describe how
resistance can be recognized
20
Change Plan: Enable
and Empower
Meets “Proficient” criteria, and
description is exceptionally
clear and contextualized
Describes actions that enable
and empower employees to
help drive the change effort
Describes actions, but lacks
alignment to enabling and
empowering employees
Does not describe actions 20
Change Plan: ShortTerm
Meets “Proficient” criteria and
supports response with specific
examples that further illustrate
claims
Determines how short-term
wins will be generated and
establishes how these wins will
be rewarded
Determines how short-term
wins will be generated, but
does not establish how these
wins will be rewarded
Does not determine how shortterm wins will be generated
20

Change Plan: ShortTerm Wins
Meets “Proficient” criteria, and
defense employs specific
evidence to support claims
Determines what can be gained
from short-term wins and
defends response
Determines what can be gained
from short-term wins, but does
not defend response
Does not determine what can
be gained from short-term wins
20
Total 100%