Discussion 5: Quality Service Culture (CO4)
Discussion Directions: Listen to the podcast below, Owning a Business and Customer Experience, and answer the following:
- According to the speaker, customer service is abstract and about an experience. Put yourself in the place of YOUR customer
- What about your business would be abstract?
- What kind of experience should your customer expect?
- How will you instill a culture of your employees (even if its just you) of quality service?
Testimonials
Week 5