Research an imaging or health-care TQM case study. Examples can be found at the following websites or choose your own from a website or place of employment: http://www.isixsigma.com/new-to-six-sigma/dmaic/applying-six-sigma-improve-diagnostic-imaging/) (http://www.acr.org/Advocacy/Economics-Health-Policy/Imaging-3/Case-Studies) Write a summary explaining the problem, solution, and continued process improvement method based on the FOCUS-PDCA cycle. In your conclusion describe how the solution can improve customer service quality and customer satisfaction?
Testimonials
TQM (Total Quality Management)