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Discuss the application of the concept and Summarize “Crucial Conversation Discussion 1: “Start with Heart” (Ch 3). Use appropriate grammar, sentence structure, and word choice, and correctly cite sources.
Please use the attachedTextbook for the Summarize
Crucial Conversations, Patterson, K., Grenny, J. McMillian, R., Switzer, A. (2002). Crucial conversations: Tools for talking when stakes are high. Two Penn Plaza, NY: McGraw-Hill
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