Wk 3, OPS 574: DQ

APA format

175 – 265 words

Cite at least one (1) peer-reviewed reference

Complete the case study exercise, Spirit Airlines: Reducing the Cost of “No-Frills.” see attached. 

Respond to the following:

• Is process improvement alone a sufficient response to Spirit’s declining profits?
• What other changes should Spirit make?
• In what ways can the airline integrate empathy into its dealings with both employees and customers? Do you think it would make a difference?
• What measurable outcomes should Sprit seek during the process improvement effort? Why?