You sent an e-mail out to the organization explaining a new policy.  This policy is a bit controversial and some employees do not agree with it.  You receive an e-mail from one of your managers bashing the idea and you.  As you review the e-mail closely, you realize that it was sent to you by mistake.  The employee intended to only send the e-mail to a few colleagues, but accidentally hit REPLY ALL and sent it to everyone.

This is a good employee who has performed well and usually is very loyal.  What would you do?  Would what you do differently if the employee was not a good performer?  How would you have handled it if you had accidentally sent an e-mail to someone for whom it wasn’t intended?

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BCD 5
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