Case Study on Employee Turnover

 The Accounts Manager is still complaining about high employee turnover-rate in the Billing Department.  The Billing Department needs at least 8 full-time data-entry specialists, but the Accounts Manager is lucky if she has five workers trained, working, and showing up for work on time.  The data-entry job isn’t all that complicated but does take basic computer skills and about three weeks of OJT to learn.  Unfortunately, once the new, mostly yuppie-millennial workers catch on and learns the job, they get bored, look for a new job, and quit. Typically, this occurs right around the third month on the job.  The pay for this work is very fair (about $19 dollars per hour, plus benefits, including healthcare) which compares favorably to other businesses in Northern Virginia.