Frontline Workers

Please read the attached article.

Essay must be 500-600 words. Discuss any or all of the following:

What does the article mean by the term “responsibilisation”?
Why did the “Taylor approach” in the early 20th century treat workers menially?
Do you trust this piece, or is it yet another example of all-talk-no-action?
Can a frontline worker in the US actually make meaningful career progress? How, and what are the major obstacles they will need to overcome?