Walmart: Answer Form

 

 

Student Name:

 

Grading Criteria

• This assignment requires formal business writing. Your writing tone should be formal.
• All sentences must be complete. Bullet points are not acceptable.
• Use proper grammar.
• You must use your own words in your answers. Do not copy and paste sentences from the textbook case or the assigned articles.
• The majority of your grade will be based on correctness and quality. Regarding quality,an answer with fewer than four (4) lines on computer viewing (not on smartphone viewing) will be considered as a poor-quality answer.

 

• Instructor Note: Focus only on the U.S. Do not mention foreign countries in your answers.

Q1) Identify key players (e.g., customer groups, supplier companies, major organizations) that Walmart deals with in its operation and, from the marketing perspective, describe what Walmart exchanges with each of the key players in order to make money in its business. (2 points)

 

Q2) How are Walmart’s pricing and distribution (SCM) strategies interconnected? How do these strategies support Walmart’s mission statement? (Use your own words.) [Hint: This question is based on the textbook case.]

 

Q3) Compared to Amazon, what are Walmart’s strengths and weaknesses? You must identify and explain at least two strengths and two weaknesses to receive full credit. (4 points)

(a) Strengths:   (b) Weaknesses:

 

Q4) Assume that Walmart does not change the membership fee and other service charges. What additional services or benefits do you suggest Walmart should offer to its Walmart+ members to increase the overall value of Walmart+? You must provide at least two additional services or benefits for full credit. Be as specific as possible. (For full benefits of Walmart+, visit www.walmart.com.)

(a) Suggestion 1:   (b) Suggestion 2:

 

Q5) How does Walmart leverage its physical stores to improve its digital operation?

 

Q6) What is the role of new technologies at Walmart? How does Walmart utilize new technologies to offer better customer experience (CX) and to create new revenue streams?