OPS

Select a service sector organization and a product sector organization. Describe operations management for each organization in terms of the supply chain, the value-creating processes of operations, the value provided by operations to customers, and the relationship between operations and the overall mission of the organization. Then compare and contrast operations management in these two organizations.

To help you differentiate between a service sector organization and a manufacturing sector organization for purposes of this assignment, please note the following:

A service sector organization may provide some products with its services. For example, a patient receiving surgical services may also receive titanium pins in his or her knee. Similarly, a product sector organization may include some services with its products. For example, a plane manufacturer may include a pilot training course with a new plane.

In each case, however, either the service or product element is a dominant part of the overall value provided to the customer. This is why surgery is considered to be in the service sector and airplane manufacturing is considered to be in the manufacturing sector.

Your paper must contain the following titled sections:

1. Introduction: Explain the purpose or thesis of the paper, specifically identify the two organizations that you have selected, and explain how the body of the paper is arranged to support the purpose of the paper.
2. Service Sector Organization: You must name the organization in this section and briefly describe it, including its mission. In this section, you must have an in-text citation that refers to a source in your list of references that can be accessed by the reader to learn more details about this organization. You must also address:
   • 2.1 Supply chain.
   • 2.2 Operations.
   • 2.3 Value provided to customers.
   • 2.4 Relationship between operations and the organization’s mission.
3. Product Sector Organization: You must name the organization in this section and briefly describe it, including its mission. In this section, you must have an in-text citation that refers to a source in your list of references that can be accessed by the reader to learn more details about this organization. You must also address:
   
   • 3.1 Supply chain.
   • 3.2 Operations.
   • 3.3 Value provided to customers.
   • 3.4 Relationship between operations and the organization’s mission.
4. Comparative Analysis of Operations Management in the Two Organizations.
5. Conclusion.
6. References.

Requirements:

• The length of the paper, beyond the title and reference pages, should be four to six pages.
• References must include the course textbook, at least two additional current scholarly, peer-reviewed references (published within the past five years), and at least one reference for each of the organizations described (these references do not have to be scholarly references).