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TN
Toni-Ann Nelson
Professional Summary
Dedicated customer service professional with knowledge of service
delivery and proven multitasking abilities. I am committed to maintaining
professional relationships to increase profitability and drive business
results. Organized and dependable candidate, successful at managing
multiple priorities with a positive attitude. Willingness to take on added
responsibilities to meet team goals.
Work History
Rehability Care – Medical Scribe
New York, NY
08/2019 – 11/2021
Kmart – Customer Service Representative Team Lead
The Bronx, NY
07/2018 – 09/2019
Allen Healthcare – Home Health Aide Provider
Bronx, NY
10/2015 – 07/2018
Accompanied physicians through day in fast-paced, stressful
environments.
●
Documented complete information about examinations, treatment
plans, lab results and other details directly into charts.
●
Charted patient encounters by recording information such as diagnosis,
treatments and prescriptions.
●
● Handled day-to-day customer contact via phones, faxes, and emails.
● Provided primary customer support to internal and external customers.
Maintained customer satisfaction with forward-thinking strategies
focused on addressing customer needs and resolving concerns.
●
Assisted patients with dressing, grooming, and feeding needs, helping
to overcome and adapt to mobility restrictions.
●
Monitored progress and documented patient health status changes to
keep the care team updated.
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Facilitated calls to and from field staff to resolve issues and address
concerns.
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[email protected]
(646) 875-6070
Hamden, CT 06514
Education
Monroe College
The Bronx, NY
Associate of Science: Health Services,
Medical Administration
● Dean’s List Cum Laude
● Dean’s List Magna Cumme Laude
Skills
● Understanding customer needs
● Team Management
● Cash Register Operations
● Patient Care Recordkeeping
● Vitals Monitoring and Documentation
● Performance Assessment
● Issue and Complaint Resolution
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Testimonials
