Think of a conflict that you have witnessed at the workplace (it could be internal with fellow employees, supervisors, or subordinates; or external with customers, clients or vendors)
Which of the theories described in the textbook best explains why the conflict arose or the choices made by parties to the conflict?
Describe the pros and cons of different theories as explanations for these events.
What is the connection between these theories and your practical management decisions?
How did this affect morale?
Testimonials
Managing Workplace Conflict and Resolution