Organizational Evaluation- Mayo clinic

Conduct an evaluation of the organization based on strategic planning analysis. Your  must include the following:

• Analyze the internal environment.
  • Identify at least two internal problems associated with the organization and explain the rationale. Examples may include
    • Patient experience
      • Internet search keywords: organization name + patient reviews
    • Telehealth availability
    • Limited marketing
    • Delayed payments for billed services
    • Cybersecurity
      • Internet search keywords: organization name and security breach or cybersecurity or ransomware attack
    • Price transparency
    • Health care staffing shortages
• Analyze the external environment.
  • Examine all the following external issues that can impact the organization’s ability to meet the Mission, Vision, and Values and the goals identified in the strategic plan:
    • Political
    • Economic
    • Social
    • Technological
    • Environmental
    • Legal
• Evaluate the competitive advantage of the organization.
  • Explain what the organization does that no other organization in the community or region does. Examples may include
    • Differentiation from competitors in the community
    • Reputation
    • Superior location (e.g., Consider the income of the area and who the consumers are likely to be based on the location.)
    • Customer satisfaction
    • Convenience
    • Price level
• Examine the role of stakeholders (address at least three of the following):
  • Government
  • Accrediting bodies
  • Insurance providers
  • Patients
  • Licensed professionals
  • Other health care organizations (e.g., competitors and partners)
  • Large employers in the area (e.g., up- or downsizing in number of employees and how that affects the health care organization, or employer needs for specialized care providers)
• Assess the services provided (address at least three of the following):
  • New or innovative services or products
  • Renowned health care providers (e.g., a doctor who has special expertise or experience)
  • Availability of financial support for qualifying patients (e.g., Medicare, Medicaid, financial assistance opportunities)
  • Modern technology and equipment
  • Equitable care that ensures a fair distribution of care among all individuals in the community and is culturally competent (Tip: Evaluate the mission, vision, and values statements to determine the organization’s position on equitable and culturally competent care).
• Analyze the organization’s competencies and resources.
  • Intellectual capital (choose two)
    • Professional competency (e.g., highly qualified and credentialed health care workers)
    • Information systems and data management
    • Contracts with state or federal government (certified to provide care to patients using Medicare and Medicaid)
    • Contracts with insurance providers (e.g., in- versus out-of-network costs to patients)
    • Contracts with other organizations to provide care for employees (e.g., large employers in the community—see stakeholders segment above)
  • Organizational competencies (choose two)
    • Managing the continuum of care (e.g., maintaining contact with the patient over a long period of time and across health services to ensure they receive the best possible care)
    • Training physicians and staff to ensure their skills, knowledge, and behaviors reflect current industry standards and best practices
    • Review of strategic plans and altering the plans as needed (e.g., alternative strategies)
    • Environmental scanning (e.g., benchmarking the services, skills, and work force against competitors)
• Create a recommendation for the future direction of the organization of choice. Based on the findings on the topics above, address the following:
  • What recommendations can be made to ensure the organization manages future growth or continued success?
    • What are the short-, medium-, and long-term changes that need to be considered?
    • What does the organization need to do to maintain its financial health and viability?